Terms & Conditions

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Last Updated 26th November 2025

Please read these Terms & Conditions carefully before using our website or services.

By accessing or using the Wellbeing First website or any of our services (including our subscription services and support portal), you indicate that you accept these Terms and agree to abide by them. If you do not agree to these Terms, please do not use the website or services.

1. Who We Are

We are Wellbeing First Limited, a company registered in England and Wales.

Company number: 16126873
Registered office: 2 Vache Mews, Vache Lane, Chalfont St Giles, Buckinghamshire, HP8 4UT, United Kingdom

In these Terms:

“We”, “us”, “our” means Wellbeing First Limited
“You”, “your” means the person using our website or services

You can contact us at: contact@wellbeingfirst.co.uk

2. Our Services

We provide digital health and wellbeing services, which may include:

Access to courses and resources
Journals, notes, and self-reflection tools
Trackers and forms
Posters and downloadable materials
A support portal to chat with health and wellbeing coaches
Blogs, articles and educational content
Videos (now or in future)

The exact features available to you may depend on your subscription plan.

3. Acceptance of These Terms

By using our website, creating an account, or purchasing a subscription, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the website or services.

You are responsible for ensuring that anyone who accesses the website or services through your internet connection knows about and complies with these Terms.

4. Accessing the Website and Services

You are responsible for:

Making all arrangements necessary for you to access the website and services (including internet connection and compatible devices).
Ensuring that your device and software are suitable and secure.

We do not guarantee that:

The website or services will always be available or uninterrupted; or
The content on the website is always up to date, complete or error-free.

We may update or change the website, services or content at any time, or suspend or withdraw access, for business, operational, legal or security reasons.

5. Personal Information & Privacy

When you voluntarily submit personal information through this website (e.g. feedback forms, questionnaires, registration, journals, support messages etc.), we use that information only for the purpose for which it was provided and as described in our Privacy Policy.

By using the website and services, you confirm that:

All data you provide is accurate and up to date
You consent to our processing of your data in line with our Privacy Policy

For full details of how we collect, use and protect your personal data, please read our Privacy Policy.

6. Health, Wellbeing & Safety Disclaimer

Our services provide general health and wellbeing information and support.

They do not provide:

Medical advice or diagnosis
Clinical mental health treatment or psychotherapy
Emergency or crisis support
A substitute for consultation with your GP or other healthcare professional

We recommend that you:

Consult a medical professional before starting or changing any exercise, nutrition, or lifestyle programme, particularly if you are pregnant, have a long-term health condition, history of health problems, or injuries.
Stop any activity immediately and seek medical advice if you feel unwell, dizzy, faint, experience pain, or have concerns about your health.

If you are in crisis, at risk of harm, or feel you may harm yourself or others, do not use our services as a primary source of help. Contact emergency services or appropriate urgent support immediately.

You acknowledge and agree that:

You make any changes to your behaviour, fitness, or lifestyle at your own risk.
No outcomes (e.g. weight loss, symptom improvement, fitness gains, mental wellbeing improvements etc.) are guaranteed.
To the extent permitted by law, Wellbeing First and its affiliates disclaim liability in connection with any reliance on general advice provided through our services.

7. Eligibility

To use our subscription services you must:

Be 18 years or older
Have the legal capacity to enter into a contract
Use the services for personal, non-commercial purposes

Our services are intended for adults. They are not designed for unsupervised use by children.

8. Subscriptions, Payments and Renewals

8.1 Subscription Plans

We may offer monthly or yearly subscription plans. The price, features and term of each plan are shown on our website at the time of purchase.

8.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel.
By subscribing, you authorise us (or our payment provider) to charge your chosen payment method for the applicable subscription fee on a recurring basis.

8.3 Promotional Offers & Codes

From time to time, we may offer promotional codes, discounts, free trials or other offers (“Promotional Offers”).

Conditions of use – Each Promotional Offer will be subject to any additional terms described at the time it is issued (for example, eligibility, duration, discount level, applicable products or plans).

Single use & non-transferable – Promotional codes are for personal use only, may be used once per person (unless stated otherwise) and cannot be sold, transferred or exchanged.
No cash alternative – Promotional Offers cannot be redeemed for cash and have no cash value.
Expiry – Promotional Offers are only valid until the expiry date stated with the offer or, if none is stated, may be withdrawn by us at any time.
Combination with other offers – Promotional Offers cannot usually be combined with other discounts, free trials or promotions, unless we clearly say otherwise.
Abuse or misuse – We may cancel a Promotional Offer, or suspend or terminate your access, if we reasonably believe it is being used:
- in breach of these Terms,
- fraudulently, or
- for any purpose other than its intended use.
Changes & withdrawal – We may change or withdraw any Promotional Offer at any time, provided this does not adversely affect you after you have already redeemed it in accordance with its terms.
Third-party offers – Some Promotional Offers may be provided through third parties (for example, your employer or another organisation). Those offers may be subject to additional terms between you and that third party. We are not responsible for that third party’s products or services.

8.3 Free Trials

If we offer a free trial:

The trial duration will be stated at sign-up.
At the end of the trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.
Free trials are limited to one per person unless otherwise stated.

8.5 Cancellation by You

You may cancel your subscription at any time via your account settings (or by contacting us if that’s not possible).

Cancellation takes effect at the end of your current billing period.
You will continue to have access until that date.
Except where required by law, we do not provide refunds for partially used periods.

8.6 Cooling-Off Period (UK consumer law)

If you are a UK consumer:

You may have a 14-day statutory right to cancel your subscription from the date of purchase.
If you request immediate access to the digital service (which you typically do by clicking “Start now” or similar) and we begin providing the services, you may lose your right to a full refund for that period under consumer law.

We will explain any cooling-off rights at the point of purchase where applicable.

8.7 Price Changes

We may change subscription prices from time to time:

We will give you reasonable notice (normally at least 30 days) before a price increase.
If you do not wish to continue at the new price, you can cancel before the change takes effect.

9. Intellectual Property Rights

We and/or our third-party licensors are the owners or licensees of all intellectual property rights in:

The website
The Wellbeing First name and logo
All content on the website and in the services, including text, graphics, images, videos, downloadable materials (e.g. posters), and software

These works are protected by copyright laws and international treaties. All rights are reserved.

You may:

Access, view and download content for your personal, non-commercial use only (e.g. private study or personal health and wellbeing use).

You may not, without our prior written permission (or that of the relevant rights holder):

Reproduce, copy, distribute, sell, rent, sub-license, store, publish, re-publish, share, broadcast, or otherwise make content available to the public
Use content for commercial purposes or to deliver professional services
Remove or alter any copyright or proprietary notices
Use any images, logos or graphics from the site without permission

If you use our content in any of these ways without permission, we reserve the right to pursue legal action under applicable UK and international intellectual property laws.

You acknowledge that all intellectual property rights relating to this website and services belong to Wellbeing First and, where applicable, our third-party partners.

10. User-Generated Content (e.g. Journals & Notes)

You remain the owner of content you create (for example, journals, notes, reflections, tracker entries).

By using our services, you grant us a limited, non-exclusive licence to store and process this content solely:

To provide and improve our services to you
To ensure safety and safeguarding where necessary

We do not use your personal journals or tracker entries for advertising or public publishing.

You must not upload any content that:

Is unlawful, abusive, defamatory, or discriminatory
Infringes any third-party rights (including copyright and privacy rights)

We may remove or restrict access to content that breaches these requirements.

11. Website Changes & Availability

The website and services may change over time. For example, we may:

Add, update or remove features or content
Carry out maintenance or upgrades
Temporarily suspend access for technical or security reasons

We are under no obligation to keep all content up to date at all times. We do not guarantee that the website or any content will be free from errors or omissions (including in translations, if applicable).

12. Viruses, Security & Misuse

We take reasonable steps, including encryption and security controls, to protect your data and our systems in line with applicable guidance.

However:

We do not guarantee that the website will be secure or free from bugs or viruses.
You are responsible for configuring your devices, using your own virus protection software and maintaining good cyber hygiene.

You must not:

Misuse the website or services by knowingly introducing viruses, trojans, worms, logic bombs or other malicious material
Attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to it
Attack the website via a denial-of-service attack or similar

We cannot accept responsibility for any loss, disruption or damage to your data or computer system that occurs while using or downloading materials from our website.

13. Links From Our Website

Our website may contain links to external websites and resources provided by third parties.

These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for:

Their content or accuracy
Any loss or damage that may arise from your use of them

You use third-party websites at your own risk and should review their own terms and privacy policies.

14. Acceptable Use

You agree not to:

Use our website or services for any unlawful purpose
Harass, threaten, abuse or harm others, including coaches or staff
Upload or transmit material that is defamatory, obscene, discriminatory, or offensive
Use our services to provide professional advice or coaching to others
Share your login details with others or allow others to use your account
Attempt to copy, modify, reverse-engineer or disrupt our systems
Bypass or interfere with security features of the website or services

We may suspend or terminate your access if you breach these Terms, particularly in cases of abusive or unsafe behaviour.

15. Our Liability

The website and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law:

We do not guarantee that access to the website or services will be uninterrupted, secure, accurate, or error-free.
We do not warrant that the information is complete or up to date.
Your use of the website and services is at your own risk.

You agree that, except where the law does not allow it, Wellbeing First will not be liable for:

Any indirect, incidental, consequential, special, punitive or exemplary damages
Any loss of income, profits, business, goodwill, data or anticipated savings
Any loss or damage arising from:
- service interruptions or errors
- viruses, system failures or line failures
- unauthorised access to, or use of, your information by third parties
- your reliance on general wellbeing advice provided through the service

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited under English law

Where we are liable to you, our total liability in connection with your use of the services will not, where permitted by law, exceed the total amount you have paid to us for subscriptions in the 12 months immediately prior to the event giving rise to the claim.

Your statutory rights as a consumer are not affected.

16. Changes to These Terms

We may revise these Terms at any time by updating this page.

Minor changes (for example to reflect new features or legal requirements) will take effect when posted.
For material changes that significantly affect your rights or the service (for example subscription changes), we will aim to provide you with reasonable advance notice (e.g. by email or via your account).

You are expected to check this page from time to time so that you are aware of any changes, as they are binding on you. If you continue to use the website or services after changes take effect, you are deemed to have accepted them.

17. Jurisdiction and Applicable Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any such dispute or claim, although we retain the right to bring proceedings against you in your country of residence or any other relevant country.

18. Complaints & Concerns

If you have any concerns about material which appears on the website or about our services, please contact us in the first instance:

contact@wellbeingfirst.co.uk

Thank you for using Wellbeing First.