Yes. Most video content includes subtitles, and we are continually working to improve accessibility. If you need support or would like to request a specific feature, please contact us through our Contact page.
You can cancel your subscription at any time. Just go to your Account page, open the Subscriptions tab and select the Cancel button.
Once cancelled, you’ll still have access for the remainder of the period you’ve already paid for. Please note: we don’t offer pro-rata refunds for unused time.
You can also change your subscription to monthly or yearly at any time. Just go to your Account page, open the Subscriptions tab and choose your preferred plan. Update your payment details if needed, then confirm the change.
You can change your subscription to monthly or yearly at any time. Just go to your Account page, open the Subscriptions tab and choose your preferred plan.
Update your payment details if needed, then confirm the change.
Yes, you can enroll in multiple courses at once.
You can access our course library here, or by pressing the “Find a Course” button in the menu or on your “My Courses” page.
Once you have found a course you would like to take, view the course by clicking on the “Course Details” button. Once you are on the course details page, click the “Take this Course” button. That will enroll you onto the course and you will be able to start learning straight away.
You can submit suggestions and feedback to Wellbeing First here.
If you forget your password, click on the “Forgot Password” button on the Login page, and follow the instructions to reset it.
If you would like to reset your password once logged in, please navigate to your Account page, click on the “Reset Password” button and follow the instructions to reset it.
We have a variety of activities, reflections, resources more that you are welcome to complete in a way that suits you. Once you have filled out or completed the exercise, you can save your entry. View and search for all previous entries on the Search Entries page.
Yes. You can access Wellbeing First from anywhere with a stable internet connection. Please note that some links, healthcare information, and referrals may be UK-specific.
Courses don’t expire while your subscription is active, so you can revisit content anytime. We also update and improve courses over time based on member feedback and new evidence.
If you haven’t logged in for a month, we’ll send you a gentle reminder by email.
If you’d like more consistent support, you can also message a Coach through the Support Portal and ask for check-ins to help you stay on track.
No specialist equipment is needed. Any movement-based activities offer alternatives and suggestions without equipment. If an optional item might help, we’ll let you know, but it’s never required.
No, we don’t offer refunds or pro-rata refunds. If you choose to cancel your subscription, you’ll retain access until the end of your current billing period.
Courses typically include a combination of videos, readings, goal setting tasks. You can learn at your own pace, in a way that suits you, with no fixed deadlines.
Wellbeing First is a subscription platform with monthly and yearly plans. You can view our pricing and sign up here.
If you’ve been provided a free access link by your employer or care service provider, simply register through that link to unlock full access at no cost to you.
You can access our course library here, or by pressing the “Find a Course” button in the menu or on your “My Courses” page.
Once you have found a course you would like to take, view the course by clicking on the “Course Details” button. Once you are on the course details page, click the “Take this Course” button. That will enroll you onto the course and you will be able to start learning straight away.
You can connect with a health and wellbeing coach through the Support Portal.
Send us a message with what you’d like help with, and a coach will guide you from there.
You don’t have to navigate this alone. You can message a health and wellbeing coach anytime.
You’ll have access to every course (and all platform features) for as long as your subscription is active. You can revisit any lesson, resource, or topic at any time while your subscription remains in place.
You’ll have access to all platform features for as long as your subscription is active. You can revisit any lesson, resource, or topic at any time while your subscription remains in place.
Wellbeing First is a subscription platform with monthly and yearly plans. You can view our pricing and sign up here.
If you’ve been provided a free access link by your employer or care service provider, simply register through that link to unlock full access at no cost to you.
Wellbeing First is available through a monthly or yearly subscription. You can view current pricing and sign up anytime through our website.
If you’ve received a free access link from your healthcare provider or employer, just sign up through that link to access the platform at no cost.
There’s no set time requirement. Most activities are designed to fit into real life, from 2–10 minutes at a time. You choose what’s manageable for you.
We take privacy seriously. Your data is stored securely, and we never sell your information. We use industry-standard encryption and follow UK GDPR regulations to protect your personal data.
Absolutely. Wellbeing First was built for beginners, restarters, and anyone who’s felt left out by traditional wellness spaces. You can move at your pace, choose what’s relevant to you, and never feel judged for starting again.
Wellbeing First is currently only supported on web applications.
Wellbeing First is a wellbeing and lifestyle support platform, not a medical service. We don’t diagnose or treat medical conditions, and we always recommend following guidance from your GP or healthcare professional.
However, many members with long-term or ongoing conditions use Wellbeing First for support alongside their medical care. You’re encouraged to go at your own pace and adapt activities to what feels safe for you and what is recommended by your healthcare professional.
Our platform works on most modern browsers (e.g. Chrome, Firefox, Safari) and is compatible with both Windows and macOS. For the best experience, we recommend having a stable internet connection and up-to-date software.
We offer courses and resources in various helath and wellbeing related topics, including but not limited to: long-term conditions, mental health and wellbeing, nutrition, physical activity and exercise and more.
Please get in touch using our contact form.
Wellbeing First is an online wellbeing platform designed to support real people with real lives. It combines courses, tools, activities, and a support portal to help you build healthier habits, at your pace, with guidance when you need it.
Wellbeing First is built around real life.
It encompasses practical support, flexible tools and activity, compassionate coaching, and guidance you can actually use. It is organised around your wellbeing, so you don’t have to figure out where to go next or search for answers elsewhere through endless signposting. The platform is designed to be simple to use.
You get human support, not AI. Our coaches are real people who understand that life is messy, progress isn’t linear, and support should feel like guidance rather than judgment.
If you forget your password, click on the “Forgot Password” button on the Login page, and follow the instructions to reset it.
We accept major credit and debit cards.
If you’re accessing Wellbeing First through your healthcare provider or employer, payment isn’t required, just sign up using your access link.
Anyone!
You may face barriers or feel like you dont know where to start. Wellbeing First can help guide you on your health and wellbeing journey, giving you direct extra support when needed.
We understand that everyone is different and goes at their own pace. With this in mind, we also understand that what is important to you can change over time. This is why we give you access to a wide variety of relevant, translatable, accessible tools from the start.
Wellbeing First is designed for real people with real lives. It’s for anyone who wants to feel healthier without overwhelm, shame, or perfection pressure.
Whether you’re just getting started, returning after a break, managing a busy life, or rebuilding confidence, you’re welcome here.
Wellbeing First does not currently have any user engagement functionality. This means you will not be able to engage with other users on the platform.
You can, however, engage with one of our dedicated Health and Wellbeing Coaches through the Support Portal.
No, all courses and resources/activities are designed to be worked through at your own pace, in a way that is helpful to you. Whilst we strongly encourage you to engage with our activities and worksheets, as well as set regular goals, this is not compulsory.
